Honestly, Im so sick of this right now. Ive been playing for 9 days now on Fulltilt and I cant seem to win. I lost about 50 over the past two days and just dont get it. When I started this blog I was a winning player and up thousands over the last year. In the last 30+ days Im a break even player and its making me sick. To make things worse people that I thaught how to play poker are all doing really well and up alot lately. In fact one of them told me to watch him play for a bit because it might help..... ahhhhhhhh. I really dont get it and dont know what to do. Im gonna stop posting on this blog for a bit until I get my shit together. Up 100 over 9 days is not exceptable. I either need to move to a different site or re-think my game completely. I am going to play on this site until thankgiving, but if im not up a significant amount by then im done. Done with this blog for a bit and done with Fulltilt. I have people that want to bankroll me on other sites but I dont really wanna deal with being bankrolled right now. I like doing my own thing. So this blog is done until I either make a big break through or give in and get bankrolled. Gl players until then......
If there is anyone out there that wants to bankroll a winning player email me or contact me. Ill give you all my user names on the sites I play on and you can look up my stats. For me to get bankrolled it would have to be a good deal though. Otherwise im on Sabatical. peace
Saturday, November 22, 2008
Thursday, November 20, 2008
Day 30
Just gonna be quick about this today didnt play much. Played 4 sngs, 2 holdem and 2 horse and 1 mtt. I ended up having three cashes. Got heads in both holdems and took 1 first and a 2nd. The 2nd I was ahead and lost to k8 to aq and then he came back and won. In the Horse I took 2nd in 1 and bubbled in the other, with some really poor play by me at the end. The mtt I made the final table only to donk out in 9th again with a marginal hand obv. Anyway for not playing very long still had a decent day winning $45.
Tip of the Day: For 7 card stud beware of playing small to medium pairs. Often times I see people who get a pair of 9's or 10's in their first cards and raise. Then when they get reraised with someone holding a K or A showing they call. This isnt the worst idea, I mean you have to see another card once you have that much in but after 4th street and 5th street if they continue to bet and you done improve to trips or a really good draw you need to dump your hand. This is how you lose alot of chips/money by chasing people who probably have a better hand than you. Unless your in late position in a 7 stud tournament or horse tourn you should just dump your smaller pair. Dont just call with it, fold it you will save money and you can wait for better spots. Most of all before you consider your cards look around the table and consider what other people might have. You need to remember what cards have been shown on the board if your in the hand to know your odds on each street. In Stud it is more important what other people might have than what you hold. Remember this and you will be a much better stud player
Tip of the Day: For 7 card stud beware of playing small to medium pairs. Often times I see people who get a pair of 9's or 10's in their first cards and raise. Then when they get reraised with someone holding a K or A showing they call. This isnt the worst idea, I mean you have to see another card once you have that much in but after 4th street and 5th street if they continue to bet and you done improve to trips or a really good draw you need to dump your hand. This is how you lose alot of chips/money by chasing people who probably have a better hand than you. Unless your in late position in a 7 stud tournament or horse tourn you should just dump your smaller pair. Dont just call with it, fold it you will save money and you can wait for better spots. Most of all before you consider your cards look around the table and consider what other people might have. You need to remember what cards have been shown on the board if your in the hand to know your odds on each street. In Stud it is more important what other people might have than what you hold. Remember this and you will be a much better stud player
Tuesday, November 18, 2008
Day 29
Played quite a bit today. I played about 15 sngs and 5 to 6 mtts. I started out the losing badly. I just cant seem to win on no limit, im starting to question on my game. I was down about $60 early and took a break. Then I had a real good session where I had 4 cashes out of 4 (no firsts tho). 7th in a mtt, and 2nds and a third. I ran really well in this session and was 1 big double up from having a big cash in the 90 man i played. So at this point im up a little bit for the session. I decided to played just two more sngs and played poorly in them and didnt cash, and one mtt where I started out good then got blinded down around the bubble got one double and made final table ( only a $3 game tho so im not excited by any means). Im short stacked and I had to call allin with kq, he showed kq two diamonds...... turn D river D he wins with a flush. Obv my kq loses to kq suited, and i take 9th. Im doing something right becasue every fucking final table Ive made so far at this site it to I lose the first allin I try, usually to lesser hands. Anyways I end up $20 for the day, not so good for playing 6+ hours. So far this is the 6th or 7th day Ive played on this site and Im up less than $100. I need to start winning soon im getting discouraged
Tip of the Day: I have been playing lots of horse lately. I am not the best at all of the games but am solid in all. I learn to just play aggressively in games im good at, the other games I play really tight and wait for others to make mistakes. Often time people will just remember you being aggressive in one game and translate it to you in another. So when your in a game your not the best at (for me limit holdem) just play tight. So when you do get that big hand and you rasie it pays off. So be aggressive during your strong games and play tight during the weaker ones.
Tip of the Day: I have been playing lots of horse lately. I am not the best at all of the games but am solid in all. I learn to just play aggressively in games im good at, the other games I play really tight and wait for others to make mistakes. Often time people will just remember you being aggressive in one game and translate it to you in another. So when your in a game your not the best at (for me limit holdem) just play tight. So when you do get that big hand and you rasie it pays off. So be aggressive during your strong games and play tight during the weaker ones.
Day 29
Yesterday was a break even day. I played quite a bit probably like 12-15 sngs. I did really well again in the Horse sngs, and terrible in no limit holdem. In fact I had zero cashes in 8 holdem sngs and im pretty sure I cashed in every Horse sng I played. Today I think im going start playing 2 to 1 Horse over 2 to 1 Holdem ration. I might as well I just cant seem to win at Holdem. I also bubbled in a 90 man $10 tournament, 10th place. I had a decent stack and called an allin from a shorter stack. I had AQ he had KJ, obv I lost and was crippled. Ended having to push with A rag and didnt hit. Any way dead even on the day and not much to talk about.
Tip of the Day: Dont over play AK from out of position early in sngs. If you get this hand in early position dont try and get the pot too big. Make a standard raise. If you get a couple of caller and hit top pair bet out. If someone calls and the turn card is a scare card (him getting straight, flush or two pair) either check the turn or make a smaller bet and see if he just calls or makes a big raise. If you check and he bets the turn more often than not he made his hand. You def have to worry about a set here and or two pair if kq or kj is on the board. If you dont make the pot large you get away from top pair top kicker safely and still ahve chips to play
Tip of the Day: Dont over play AK from out of position early in sngs. If you get this hand in early position dont try and get the pot too big. Make a standard raise. If you get a couple of caller and hit top pair bet out. If someone calls and the turn card is a scare card (him getting straight, flush or two pair) either check the turn or make a smaller bet and see if he just calls or makes a big raise. If you check and he bets the turn more often than not he made his hand. You def have to worry about a set here and or two pair if kq or kj is on the board. If you dont make the pot large you get away from top pair top kicker safely and still ahve chips to play
Sunday, November 16, 2008
Day 28
Today started out really well. I played three sngs and took 2 1sts and 1 2nd. The second I lost allin preflop Aj to a8 too. I have been playing a few HORSE sngs and they have been going quite well. Out of the 5 or 6 that I have played I havent cash only once and that was a 4th. The players at this table just seem to take too many risks early in the tournament. By the time the blinds and antes are big I usually only have to win one big hand and Im in the money. The second session I did ok. I did lose in a mtt preflop close to the money AK to A3 though. My last session didnt go so hot. I lost the Horse in 4th, took 5th in sng 55 to a10. Then took 5th in the last sng AK to AQ.... runner runner spades for a flush yuck. I did however do pretty well in the last mtt I played. It was only a $3 entry but I was chip leader fairly early. I didnt get much for hands for a while and lost the few times I tried to make plays with marginal hands. Down to ten player I was pretty short stacked and had to double up once to make the final table. Then I caught trips with an allin and checked it down to the river the some fucking retard went allin..... there were flush cards out so I folded figuring he had to have made his hand if he bet with that board and someone allin. He shows A rag obv and I miss out on a huge pot. Im so pissed, so go to final table short stacked instead. I get lucky and double up twice to get to the chip average with 7 left. I rasie once and get pushed so I have to fold then get blinded down to 5BB's check the flop after someone limps. I hit middle pair and push after he bets, he shows middle pair and I take 6th weeeeee $14. Anyway still a decent day up $60
Tip of the Day: Quick tip. When someone min rasies in early position early in the sng beware of AA or KK. More often than not when I have a good hand they always seem to AA with the min rasie play. If you raise their rasie then they go allin, id fold. In fact stay away from people that do this unless you can see a cheap flop with a hand that can bust AA KK like 78 56. Otherwise just fold and wait for better spots
Tip of the Day: Quick tip. When someone min rasies in early position early in the sng beware of AA or KK. More often than not when I have a good hand they always seem to AA with the min rasie play. If you raise their rasie then they go allin, id fold. In fact stay away from people that do this unless you can see a cheap flop with a hand that can bust AA KK like 78 56. Otherwise just fold and wait for better spots
Day 25-27
Thursday, Friday, Saturday.... Didnt play a whole lot, was kinda on a drinking binge. Probably played like 8 total these three days and pretty much broke even. Down $10 but I plan on playing alot today (Sunday, so far been doing well). Ill just report on that later tonight when Im done
Thursday, November 13, 2008
Day 24
Did horrible on a test today, needed to play to make me feel better. Today was an up and down day. I played about 12 sngs and 3 mtts. The multi's that I have been playing have been low stakes only like 5 or 3 dollars. Im really trying to manage my bankroll well because the tournaments are much bigger on this site and the players are also better. That was the one thing that was good about AbsolutePoker, alot of the players were terrible. But its not worth risking getting ripped off again so Im done with them for good. Anyway havent had any big cashes in MTTs but Id say im about even on them. Anyway today I started out pretty horrible not cashing in my first three. Then I got a 2nd but had a heart breaking hand. I had AA heads up and rasied to 600 he called. flop comes 10104 he checks I check. Turn comes J he checks, at this point for some reason I a little wear of the 10 but bet 800 anyway, he calls quickly. River comes 10, he bets out 1400. At this point I have to think I have the best hand unless by some gay reason he has a ten so I shove, he snap calls and shows j10..... im like WOW obv has the 10. But after this I played really well, I feel like im plaing pretty good at this point and end the first session up $50. I take a short break then play a few more this goes pretty bad no cashes, 2 4ths and a 5th. All of these I was playing great in, one of them I ran into a big hand, the only two had pretty bad suckouts. First one was AA to AK preflop..... he flops straight. Other one was JJ to A10. I this point I feel like I should be up money but im not. I decide to play 2 $5's and a $10 Horse before bed. The Horse sng I got 2nd and the 5's I got 2nd and 3rd. So I finish the day up $50 plus I got $20 released from my bonus so im actually up $70, not too bad but still no break through day, just a grind.
Tip of the Day: DONT SLOW PLAY ACES EARLY IN SNGS (for me anytime really but early in tournaments especially)!!! As simple as that. While it is reasonable to limp in with AA early position early in the tournament hoping to get raised so ou can rerasie, but for the most part just make a god sized bet. Why? With a large rasie this will eliminate the hands that typically crack AA such as 56 78 suited, J10 and small pocket pairs. The hands that will be calling a big raise should be good hands. Hopefully for you A something or any large pocket pair. If you limp in or min raise you are likely to get more than 1 caller. Then once a flop of 567 or 10J7 or any hand that has two same suits or straight possibilites, your AA doesnt look so good. While you are probably still ahead ou will probably going to have to overbet the pot and win it right there or risk letting them outdraw you, and after these flops it is hard to fold AA. So save yourself the trouble and just raise at least three times the BB, remember its better to win a small pot than lose a big one. Save the slow play for later in the tournament when you know your opponents better
Tip of the Day: DONT SLOW PLAY ACES EARLY IN SNGS (for me anytime really but early in tournaments especially)!!! As simple as that. While it is reasonable to limp in with AA early position early in the tournament hoping to get raised so ou can rerasie, but for the most part just make a god sized bet. Why? With a large rasie this will eliminate the hands that typically crack AA such as 56 78 suited, J10 and small pocket pairs. The hands that will be calling a big raise should be good hands. Hopefully for you A something or any large pocket pair. If you limp in or min raise you are likely to get more than 1 caller. Then once a flop of 567 or 10J7 or any hand that has two same suits or straight possibilites, your AA doesnt look so good. While you are probably still ahead ou will probably going to have to overbet the pot and win it right there or risk letting them outdraw you, and after these flops it is hard to fold AA. So save yourself the trouble and just raise at least three times the BB, remember its better to win a small pot than lose a big one. Save the slow play for later in the tournament when you know your opponents better
Tuesday, November 11, 2008
Day 23
Today was long and frustrating. I played over 20 sngs and about 5 mtts. I started the day playing 3 sngs, and again I didnt pretty well. I was back to what I put in orginally and up $50 on the day. I took a break then played about 7 or 8 with mixed results. In these I think I got 1 1st and 1 2nd to put my down a bit. Then I moved down in stakes because I was betting really anrgy and didnt wanna lose my money playing poorly. I played like 8 $5 sngs and two mtts I did okay.... but still just cant seem to win and coin flips to cash, its getting pretty ridiculous. After these im up about 25 on the day still.... not so good for playing 5 hours. I decided to play two more $10's before I go to sleep and one mtt. One of the sngs I made a bad play and lost, but the other two were much gayer. In the mtt I got down to the bubble and pushed with JJ, AK ends up calling. Flop comes J93 I hit trips.... turn 10...... river Q, im like wow but it happens so whatever i guess. Then immedatly after im on the bubble shortstacked on the sng, I push allin with AA with about ten BB's. Guy in SB snap calls with 107 offsuit ??? Flop comes 42K.... turn 7...... river 10, WTF!!!! This REALLY pisses me off. Today could have been really good but I had about 8 bubbles out of 20sngs. While I didnt play the best today I gotta win some coin flips to make a profit and today I just couldnt. Couple that with a few horrible beats, and im fortunate to be even today.
Tip of the Day: If you seem to be taking alot of 4th and 5th places you should be a little move aggressive around the bubble. Its one thing to take 4th and 5th places by people calling your rasies or allin's but quite another to be taking these 4th and 5ths getting close to blinded out. Remember if you are pushing with around 8-10 BBs people are much more likely to fold than if you have 4-6 BBs. If you get down to 4-6BB you have to push with almost anything, while sometimes you might finally catch a huge hand, more often than not youll be pushing with Ace rag or worse and are likely to get called with hands like A8+, k10, kj, kq qj and you will at best only be a slight favorite. Now if you are pushing with marginal hands in late position with around 10BBs than the A8, kj exe.... arent very likely to call. If you do get called your probably only a sight underdog most of the time and unless they have a monster you probably at least still 35%+ to win. Plus THEY have to make the call first, put the pressure on them to call all or a large portion of their stack with marginal holding. If they fold to your push you increase your stack by around 25% which will let you see a few more blinds and hopefully catch that monster when people think your shoving too much. Disclaimer...... Since Ive started this blog this hasnt been working for me as you can tell by the posts but throughout my online poker playing days it has been profitable
Tip of the Day: If you seem to be taking alot of 4th and 5th places you should be a little move aggressive around the bubble. Its one thing to take 4th and 5th places by people calling your rasies or allin's but quite another to be taking these 4th and 5ths getting close to blinded out. Remember if you are pushing with around 8-10 BBs people are much more likely to fold than if you have 4-6 BBs. If you get down to 4-6BB you have to push with almost anything, while sometimes you might finally catch a huge hand, more often than not youll be pushing with Ace rag or worse and are likely to get called with hands like A8+, k10, kj, kq qj and you will at best only be a slight favorite. Now if you are pushing with marginal hands in late position with around 10BBs than the A8, kj exe.... arent very likely to call. If you do get called your probably only a sight underdog most of the time and unless they have a monster you probably at least still 35%+ to win. Plus THEY have to make the call first, put the pressure on them to call all or a large portion of their stack with marginal holding. If they fold to your push you increase your stack by around 25% which will let you see a few more blinds and hopefully catch that monster when people think your shoving too much. Disclaimer...... Since Ive started this blog this hasnt been working for me as you can tell by the posts but throughout my online poker playing days it has been profitable
Day 22
I started playing poker again yesterday. I deposited $300 into my FullTilt account in hopes of rebuilding my bankroll. The first day left me very frustrated and unsure of my game. My first 3 sngs I played went pretty well, I took a 1st and a 2nd and was up $40 already and feeling pretty. I took a break and I wish I would have stopped. I played three more later on.... no cashes. Then I played 3 more..... no cashes. By now Im pretty frustrated. I decide to play 4 more before bed. I played really well this session, but I end up taking 3 4ths and 1 2nd. The 2nd I got was the only one I played poorly in. The 4ths I took, one was JJ to A8 alin preflop, and the other two were AQ to 1010 and AK to 1010. I mean when Ive lost this many in a row you would think I could win at least one coin flip, but no.... So I end down $50 for the first day and left wondering if I forgot how to play. Today Im gonna start playing $10's if I get down to $200 im gonna switch to $5's for a bit to get my confidence back up.
Tip Of The Day: This has to do with my last post regarding keeping your computer protected. Make sure you have a good firewall and virus protection unless you want your account hacked into. It happened to me and could happen to you.
Tip Of The Day: This has to do with my last post regarding keeping your computer protected. Make sure you have a good firewall and virus protection unless you want your account hacked into. It happened to me and could happen to you.
Saturday, November 8, 2008
Day17-20 DONT PLAY ABSOLUTE POKER!!!
Last Sunday I went into my poker account on AbsolutePoker and went into my account only to find that $300 was missing. Finally after 5 days of numerous email and calls by phone that I made I finally found out what happened. Someone from Germany hacked into my account and played $300, my guess would be that they had a partner playing at the same table, lost my money to them and cashed it out under that account. AbsolutePoker told me of this and STILL refused to give my money back. I have been playing on their site for over 3 years and they STILL wouldn't reinburse my account. I understand that poker sites have policies where if your information is taken they are not liable for it, but come on. Its only $300 and I have been a so called "vauled" customer to years now. I was not happy how this was handled by their team (It took five days just to tell me someone played my money) and I can no longer play on this site. Their support team is second rate at best and they really dont seem to care that much about their players. I guess maybe if I played higher stakes things may have been different. At any rate I done with this site and in the next week or so I will be moving over to FullTilt as they seem to be alot more reliable. So my advice to anyone thinking about playing on this site, DONT PLAY ON ABSOLUTEPOKER!!! Im not sure if I got scammed or what but they handled this too poorly for my liking.
Here are the transcripts of the emails and a play by play of what happend, you judge for your self if they mishandled this and give me feedback if you like.
1. My first email after I relized it was gone, after I contacted them by live chat
I just logged into my account today and was getting ready to play some sngs and noticed that $300 was missing from my account. Exactly $300, Two days ago when I last played (I played 3 $10 sngs) I had exactly 363.38 in my account, today when I logged in I had 63.38. I immediatly contacted the online support center and told them of this, the lady (jennifer) told me it had been played. I looked up my most recent games and all of my recent games were either $10 or $20 sngs or .25/.50 ring games. The last game me playing being on the $10 sngs. So I looked at my transfer history and there was no activity. Then looked at my recent cashouts, I had one a few days ago that I did my self for $200. But I knew of that one and when I did it I still had over $300 in my account. I also looked at recent wins the last win I had recorded was on October the 31st on a $10 sng. There was one thing on my account of recent wins that I never did though and that was on October the 29th, $1/2 and $2/4 NL wins of $36.20 and $200.50. I never did these things and have never even played these stakes before. This may have nothing to do with what happened but just letting you know that I never played these tables and never received any of the winning, look it up. Anyway the last game played on my account was on October 31st and that was the last time I logged in. No one knows my password, nor has anyone else played on my account. I have been playing on AbsolutePoker for a few years now and have never had any problems with my account before. I like it here and would like to continue playing here so PLEASE FIX THIS FOR ME!!! Again I am missing $300 and there is no possible way I played it so I would please like it back. I will not be touching my account until I hear a response so please fix this soon so I can continue to play as I would like to today still. Thank You
2. 24 hours later
It has been over 24hours now and I still havent got a response for your site. I know that $300 isnt alot of money to your company, but to me it is. I would greatly appreciated if you handled my account and fix it soon. Here is my last message again in case it got lost, Thank you
3. Their first response over two days later
Thank you for choosing Absolute Poker.We are happy to inform you that your account has been reactivated and you should now be able to log in. When playing in the poker room, please abide by the Terms and Conditions at all times. Thank you for your patience with this matter.Important: Sometimes players have a problem when logging in From the Lobby after having their account reinstated. Please follow the instructions below to ensure that you will have access to your Absolute Poker account without any problem:1. Open the Absolute Poker software.2. Go to a table.3. Choose an empty seat to sit down.4. Proceed with the login process from thereIf there is anything else we can assist you with please let us know
4. My response to their pathetic response
Did you even read my letter? This does nothing for me, my account was never suspended in the first place. Ive sent a message to the reconciliation_matters@absolutepoker.com after I talked to a representative again today, they told me to contact them. Hopefully this message was an accident and the reconciliation department is going to handle the matter. I'll expecet to hear something tomorrow or I'll be contacting AP again.
5. After I contacted reconciliation_matters and basically sent them the same email I gave to support this is what I received
Dear Mr. Hosfield,Thank you for contacting us.Please note that an investigation was already opened for your account.As soon as the investigator team has a resolution regarding this issue you will receive a confirmation Email.If you have any further queries in regards to this matter feel free to contact us at any time
6. My name is not "Mr. Hosfield" so I dont know what the fuck they are doing at this point but im getting real pissed. I then sent them an email saying this isnt my name and I want to know exactly what happend. It has been 4 days at this point
7. Finally on the fifth day I got this email saying what happened
Thank you for choosing Absolute Poker; it is a pleasure to be of your assistance.After reviewing your account in regards of your last e-mail, we noticed that the funds in your account were used in our (BJ/Holdem/Omaha/ etc). You can request a hand history to review this by clicking on "My Account" tab, click on "Hand History", then on "Open my hand history files" and there you can choose the (BJ/Holdem/Omaha/ etc). hand history.We also noticed that the funds were used from the IP address (172.158.13.187)(172.158.13.214)(172.158.181.104)(172.158.130.46) from (Germany). This means your account ID and/or password was compromised most likely due to an access to a fishing/fraud site or a virus installed in your hard drive that allows a third party to see your log in information. Please remember that at no moment any Absolute Poker staff member or promotion will ask for your account password. Players are responsible for keeping their password and log in information safe and secure, especially if someone else has access to that computer. This is a very important issue that every customer needs to complete for their own safety and protection of their account and for that reason we posted this requirement on our main site.
-this was followed by a copy of their security aggreement to the user basically telling me how they are not liable for my account
8. My response email (last ditch effort to get my money back)
Dear Support
Im more than a little pissed about this. First of all it took your support team 5 days to give me this information, that is pretty pathetic. Then your telling me that someone from Germany hacked into my account and played my money (exactly $300 for some reason....) for no reason other than to be a dick? Then your going to tell me that your not going to give me my money back even though you know I did not play it? Ive read the user agreement so dont send it to me again after you get this email. I have been playing here for a long time and have given this site plenty of money and business from getting my friends to play here, I can send you a list of all the players that currently play on your site because of me if you would like. This is the first time there has been any problem with my account. I plan on cleaning my computer out and making a new more secure account and password. I know that $300 is not a big deal to your company, but for me it is alot to lose as I am fairly broke right now. So I am respectfully asking you to give me back my $300 that was taken. If you can not do this I will no longer be playing on your site. Also I will have to post everything that happened to me (our email transcripts, account history, basically the whole story) on all the poker forums and blogs that I currently subscribe to just to show how poorly I believe this was handled by your team. I find it hard to believe that you cant pay the small sum of $300 back to my account. While you might not care I have plenty of friends playing online poker and I promise you will lose some business becasue of this from people currently on the site and or people thinking about joining. This is not a threat or anything because your company probably doesnt care, this is more of a "valued" customer asking to have a small amount of money that you know he didnt play given back to him as an act of good faith. Please let me know soon what your final decision is so I can either continue playing on your site or cash out the rest of my money and cancel my account. Thank you and please respond in a more timely fashion as I would like to continue playing cards online again.
9. Their response email
In order to discuss this issue further we request that you please call our toll free # 1 877 887 6537We apologize for the inconvenience, and thank you for your understanding.If there is anything else we can assist you with please let us know
10. So then I called this number which was completly pointless, they just stated the user aggreement again and told me they werent giving me my money back. Here is my final email
Dear AP,
Well I called the number and that was worthless, they told me exactly what it said in your last email and wasted MORE of my time. It would have been better if you had just said your not getting the money back. Obviously whoever played my money in Germany had a partner and just lost the money to them on a table, hopefully your at least looking into that persons account and doing something about that..... Anyway I understand your position and get that you cant pay back everyones money who this happens to. I just thought maybe you might make an exception for a so called "vauled" cumstomer, but I guess I was wrong. Ive had my computer cleaned out and have installed new AntiVirus software so now I will continue to play poker again, it just wont be with your site. I'll be cashing out the rest of my money and playing off my points then I'll be done with AP forever. Sorry it had to be this way and I realize its probably not your site's fault, but I just cant trust it anymore. Your support team is also not up to par with other poker sites as it should not take 5 days to tell me that someone played my money, that is completly unacceptable. Hopefully for your site's sake when you merge with UltimateBet things get better otherwise and cant see it working out for your company in the long run
So as you can see this is an awful lot of effort but it for just $300 dollars. I figure 6 days of non-playing and 5 plus hours of wasted time on this matter is enough for me to never play here again. So just be aware of my story before you play at AbsolutePoker, it could easily happen to you. Hopefully Ill be back on here within a week or so with a new bankroll and a new site
Here are the transcripts of the emails and a play by play of what happend, you judge for your self if they mishandled this and give me feedback if you like.
1. My first email after I relized it was gone, after I contacted them by live chat
I just logged into my account today and was getting ready to play some sngs and noticed that $300 was missing from my account. Exactly $300, Two days ago when I last played (I played 3 $10 sngs) I had exactly 363.38 in my account, today when I logged in I had 63.38. I immediatly contacted the online support center and told them of this, the lady (jennifer) told me it had been played. I looked up my most recent games and all of my recent games were either $10 or $20 sngs or .25/.50 ring games. The last game me playing being on the $10 sngs. So I looked at my transfer history and there was no activity. Then looked at my recent cashouts, I had one a few days ago that I did my self for $200. But I knew of that one and when I did it I still had over $300 in my account. I also looked at recent wins the last win I had recorded was on October the 31st on a $10 sng. There was one thing on my account of recent wins that I never did though and that was on October the 29th, $1/2 and $2/4 NL wins of $36.20 and $200.50. I never did these things and have never even played these stakes before. This may have nothing to do with what happened but just letting you know that I never played these tables and never received any of the winning, look it up. Anyway the last game played on my account was on October 31st and that was the last time I logged in. No one knows my password, nor has anyone else played on my account. I have been playing on AbsolutePoker for a few years now and have never had any problems with my account before. I like it here and would like to continue playing here so PLEASE FIX THIS FOR ME!!! Again I am missing $300 and there is no possible way I played it so I would please like it back. I will not be touching my account until I hear a response so please fix this soon so I can continue to play as I would like to today still. Thank You
2. 24 hours later
It has been over 24hours now and I still havent got a response for your site. I know that $300 isnt alot of money to your company, but to me it is. I would greatly appreciated if you handled my account and fix it soon. Here is my last message again in case it got lost, Thank you
3. Their first response over two days later
Thank you for choosing Absolute Poker.We are happy to inform you that your account has been reactivated and you should now be able to log in. When playing in the poker room, please abide by the Terms and Conditions at all times. Thank you for your patience with this matter.Important: Sometimes players have a problem when logging in From the Lobby after having their account reinstated. Please follow the instructions below to ensure that you will have access to your Absolute Poker account without any problem:1. Open the Absolute Poker software.2. Go to a table.3. Choose an empty seat to sit down.4. Proceed with the login process from thereIf there is anything else we can assist you with please let us know
4. My response to their pathetic response
Did you even read my letter? This does nothing for me, my account was never suspended in the first place. Ive sent a message to the reconciliation_matters@absolutepoker.com after I talked to a representative again today, they told me to contact them. Hopefully this message was an accident and the reconciliation department is going to handle the matter. I'll expecet to hear something tomorrow or I'll be contacting AP again.
5. After I contacted reconciliation_matters and basically sent them the same email I gave to support this is what I received
Dear Mr. Hosfield,Thank you for contacting us.Please note that an investigation was already opened for your account.As soon as the investigator team has a resolution regarding this issue you will receive a confirmation Email.If you have any further queries in regards to this matter feel free to contact us at any time
6. My name is not "Mr. Hosfield" so I dont know what the fuck they are doing at this point but im getting real pissed. I then sent them an email saying this isnt my name and I want to know exactly what happend. It has been 4 days at this point
7. Finally on the fifth day I got this email saying what happened
Thank you for choosing Absolute Poker; it is a pleasure to be of your assistance.After reviewing your account in regards of your last e-mail, we noticed that the funds in your account were used in our (BJ/Holdem/Omaha/ etc). You can request a hand history to review this by clicking on "My Account" tab, click on "Hand History", then on "Open my hand history files" and there you can choose the (BJ/Holdem/Omaha/ etc). hand history.We also noticed that the funds were used from the IP address (172.158.13.187)(172.158.13.214)(172.158.181.104)(172.158.130.46) from (Germany). This means your account ID and/or password was compromised most likely due to an access to a fishing/fraud site or a virus installed in your hard drive that allows a third party to see your log in information. Please remember that at no moment any Absolute Poker staff member or promotion will ask for your account password. Players are responsible for keeping their password and log in information safe and secure, especially if someone else has access to that computer. This is a very important issue that every customer needs to complete for their own safety and protection of their account and for that reason we posted this requirement on our main site.
-this was followed by a copy of their security aggreement to the user basically telling me how they are not liable for my account
8. My response email (last ditch effort to get my money back)
Dear Support
Im more than a little pissed about this. First of all it took your support team 5 days to give me this information, that is pretty pathetic. Then your telling me that someone from Germany hacked into my account and played my money (exactly $300 for some reason....) for no reason other than to be a dick? Then your going to tell me that your not going to give me my money back even though you know I did not play it? Ive read the user agreement so dont send it to me again after you get this email. I have been playing here for a long time and have given this site plenty of money and business from getting my friends to play here, I can send you a list of all the players that currently play on your site because of me if you would like. This is the first time there has been any problem with my account. I plan on cleaning my computer out and making a new more secure account and password. I know that $300 is not a big deal to your company, but for me it is alot to lose as I am fairly broke right now. So I am respectfully asking you to give me back my $300 that was taken. If you can not do this I will no longer be playing on your site. Also I will have to post everything that happened to me (our email transcripts, account history, basically the whole story) on all the poker forums and blogs that I currently subscribe to just to show how poorly I believe this was handled by your team. I find it hard to believe that you cant pay the small sum of $300 back to my account. While you might not care I have plenty of friends playing online poker and I promise you will lose some business becasue of this from people currently on the site and or people thinking about joining. This is not a threat or anything because your company probably doesnt care, this is more of a "valued" customer asking to have a small amount of money that you know he didnt play given back to him as an act of good faith. Please let me know soon what your final decision is so I can either continue playing on your site or cash out the rest of my money and cancel my account. Thank you and please respond in a more timely fashion as I would like to continue playing cards online again.
9. Their response email
In order to discuss this issue further we request that you please call our toll free # 1 877 887 6537We apologize for the inconvenience, and thank you for your understanding.If there is anything else we can assist you with please let us know
10. So then I called this number which was completly pointless, they just stated the user aggreement again and told me they werent giving me my money back. Here is my final email
Dear AP,
Well I called the number and that was worthless, they told me exactly what it said in your last email and wasted MORE of my time. It would have been better if you had just said your not getting the money back. Obviously whoever played my money in Germany had a partner and just lost the money to them on a table, hopefully your at least looking into that persons account and doing something about that..... Anyway I understand your position and get that you cant pay back everyones money who this happens to. I just thought maybe you might make an exception for a so called "vauled" cumstomer, but I guess I was wrong. Ive had my computer cleaned out and have installed new AntiVirus software so now I will continue to play poker again, it just wont be with your site. I'll be cashing out the rest of my money and playing off my points then I'll be done with AP forever. Sorry it had to be this way and I realize its probably not your site's fault, but I just cant trust it anymore. Your support team is also not up to par with other poker sites as it should not take 5 days to tell me that someone played my money, that is completly unacceptable. Hopefully for your site's sake when you merge with UltimateBet things get better otherwise and cant see it working out for your company in the long run
So as you can see this is an awful lot of effort but it for just $300 dollars. I figure 6 days of non-playing and 5 plus hours of wasted time on this matter is enough for me to never play here again. So just be aware of my story before you play at AbsolutePoker, it could easily happen to you. Hopefully Ill be back on here within a week or so with a new bankroll and a new site
Wednesday, November 5, 2008
Day 15/16
Im still trying to figure out what happened to my account, my query is in the reconciliation department now so hopefully they handle this soon so I can start playing again. Im getting pissed those with how the matter is being handled, once it is over I will tell the whole story
Sunday, November 2, 2008
Day 13/14
Only played a couple this weekend, I was busy for Halloween and such. Broke about even, but thats not the story of the weekend for poker. I logged into my account today and I was missing $300 from my account. I scrambled around the site to see what happened and I had no recent activity, so I contacted the website over the phone, they said I played the money!!!! I know for a fact I didnt play any of that money because I didnt even play on Saturday and the last game it show me playing was a $10 sng on Friday. They told me to send them an email explaining what happend and I am waiting to hear back from them. I want my money back and am pissed!!! If I dont get my money back I will release all of my records and emails showing how someone either scammed me outside of the site and or the site messed up my money and didnt give it back. This blog could be done for a while if my money isnt returned......
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